Couple months ago, I collected data for my Phd thesis
through distributing questionnaires for target respondents (that were
construction firms Malaysia).
Among the various methods of distributing questionnaires, I
opted for phone call.
Seemed like telephone operator, so stressful on every phone call
In case you wondered how’s the life to call the respondents,
here’s the conversation overviews.
#1
Me: I’m Tay, a university student. I need your help to fill
my academic questionnaires about my research.
Respondent: Yes
Me: The questionnaire is about human resource management
practices, organizational culture and environmental responsibility of this
organization.
Respondent: Sorry, I had no times as I busy with a project
currently.
_________________________________________________________________________________
#2
Me: I’m Tay, a university student. I need your help to fill
my academic questionnaires about my research.
Respondent: All the staff are gone already. No people in this
organization anymore.
_________________________________________________________________________________
#3
Me: I’m Tay, a university student. Please put me through
human resource department.
Respondent: Human resource people have emergency leave
today.
Me: All of them take emergency leave today?
Respondent: Yes.
Me: Thank you. I’ll call back on next few days.
_________________________________________________________________________________
#4
Me: I’m Tay, a university student. I need to talk to human
resource department.
Respondent: The line is engaged. Can you call back later?
Me: Yes. I’ll.
(After 15 minutes)
Me: I’m Tay, a university student. Please transfer my call
to human resource department.
Respondent: They’ve meeting right now.
Me: It’s okay.
_________________________________________________________________________________
#5
Me: I’m Tay, a university student. I need your help to fill
my academic questionnaires about my research.
Respondent: This’s the very small organization. You better
look for other big organizations.
Me: No, you’re one of the big organizations. You fit my
requirement to fill the questionnaire.
Respondent: No, that’s all.
_________________________________________________________________________________
#6
Me: I’m Tay, a university student. I need your help to fill
my academic questionnaires about my research.
Respondent: Uhmmm
Me: The questionnaire is about the organizational culture
Respondent: Could you email to me. I was busy at the moment.
Me: What’s your email address?
Me: Thank you
(It ended up I failed to send to the respondent due to wrong
email address despite I double checked it)
_________________________________________________________________________________
#7
Me: I’m Tay, a university student. Please put me through
human resource department.
(The call successfully connect to the human resource department)
Me: Isn’t human resource department?
Respondent: Hmmm
Me: I’m Tay, a university student. I need your help to fill
my academic questionnaires about my research. It’s about human resource
management practices and environmental responsibility of this organization.
Respondent: Why me? You should clear who you should ask to
fill the questionnaire.
Me: I need the help from human resource department. And you
already confirm with me, you’re from human resource department
Respondent: you should go back to University again to ask
them teach you how to communicate.
(The respondent then off the phone rudely)
_________________________________________________________________________________
#8
Me: I’m Tay, a university student. I need your help to fill
my academic questionnaires about my research.
Respondent: Just email to me.
Me: May I know your emails address?
Respondent: You’ve got my contact number but you don’t know
my email address?
Me: I’ve but I want…
(The respondent after that turned off the phone before I
finish talking)
_________________________________________________________________________________
#9
Me: I’m Tay, a university student. Please put me through human
resource department.
Respondent: What’s regarding?
Me: I need your help to fill my academic questionnaires
about my research.
Respondent: Isn’t the survey form?
Me: Yes.
Respondent: Normally we don’t entertain the questionnaire.
Me: Okay.
_________________________________________________________________________________
#10
Me: I’m Tay, a university student. Please put me through
human resource department.
Respondent: Yes, speaking.
Me: I need your help to fill my academic questionnaires
about my research.
Respondent: Did I know you?
Me: No. You wouldn’t help a stranger to fill the academic
questionnaires?
Respondent: Yes
_________________________________________________________________________________
#11
Me: I’m Tay, a university student. I need your help to fill
my academic questionnaires about my research.
Respondent: Will you help me to do my work?
Me: Sorry for disturbing you.
_________________________________________________________________________________
#12
Me: I’m Tay, a university student. Please put me through
human resource department.
Respondent: Yes, speaking
Me: I need your help to fill my academic questionnaires
about my research which is about environmental responsibility of this
organization
Respondent: Your tone of voice is very stiff. You need to be
friendlier because you ask the favor from others.
Me: Thank you for your advice. I’ll improve myself next time
Respondent: Don’t worry. I’ll entertain you. Just email me
your questionnaires with details about your research and your university
letter.
Me: Okay.
(The respondent rang up me again next day)
Respondent: Aren’t you Tay?
Me: Yes, I’m
Respondent: I’ve been glance through your questionnaire and
your questionnaire is not suitable to fill by me. Project manager is the best
person to know about you area. Later I’ll send the questionnaire for the
project manager and CC to you.
(months by months I never seen any single email that CC to
me)
_________________________________________________________________________________
Above rejection conversations demotivated me. I always felt
hopeless, depression and stressful. Indeed, it’s a physical and mentally
stress.
I believe my “tulan” (means angry in Hokkien) face was like
this
They’re not only filling up the questionnaire but also
informed me they’re done and send the best wishes for me.
I did appreciate and grateful to them.
Besides that, my parents expressed their concern by asking
my progress almost everyday.
“Today you call how many organizations?” “How many responses
you get today?”-The questions frequently asked by parents when they’re in home.
Papa considered as the hero in my data collection journey.
He once told me “when there’s a will, there’s a way”. You’ll achieve success in
one day.
Forgive and forgot the respondents that don’t understand
your research significance. Kick them out of your mind and work hard to achieve
your goal.
It really boosted my confidence and energy level.
Unlike Papa, Mama just brainwashed me the organizations’
natural actions in refusing to fill the questionnaires because profit minded
and self-benefit issue.
So, she advised me to pray hard. I did and it included her
as well. She prayed day and night to let me pass through this hardship.
Similarly, Dr Tan (Phd supervisor), Miss Wong (former
colleague), Chik Fei (a friend) also asked my progress too.
They’re all good and I can’t ask for more. Having them was
the blessing.
In conclusion, few months distributing questionnaires made
me realized that it’s not an easy task. It highly needed the cooperation from
the organizations.
Without their cooperation, we forced to choose other
business sectors. It required to amend the research proposal that took 1/2/3/4
years to prepare.
It wasted time and cause the research can’t complete on
time. Cannot complete research on time means no scholarship came in. It
certainly created the students’ burden like me.
I sincere hoped the organizations will consider the
researchers’ situations and difficulties like me in the future. I belief “人与人之间多份体谅和理解,就能成就很多事“
The researchers were not going to sell the reveal
information on the questionnaires to the third party. We just wanted to
contribute to the body of knowledge.