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Saturday, 25 October 2014

A Visit to University Tun Hussien Onn Malaysia (UTHM)

Update on **21 October 2014**

I followed Naruto to her university, UTHM for managing her curriculum matters.

Pass through out-campus UTHM, Kolej Perwira. Naruto had been stayed there for 1 semester and currently moved out and rent the nearest houses

School bus of UTHM
The main gate
ATM machines located near the front gate
Bus stop that filled with notices and announcements
 
Faculty of Science, Technology and Human Development
It's side door

Naruto and me liked this kind of English style buildings
Never thought that Bursary UTHM will separate with the Registrar and the management level of the university

According to Naruto, IEM will always organized many activities for the engineering students
Go to Tun Syed Nasir cafeteria for breakfast
Tunku Syed Nasir was belonged to Male students
  

The wooden door of Tunku Syed Nasir cafeteria
All the stall owners shared the whole space of cafeteria
The cheapest photostat service in UTHM according to housemate Naruto
Tennis court
Student affairs department

Indoor swimming pool that used 4 years time to accomplish. Naruto wished to bring me in but it didn't open for ladies during Tuesday
aeroplane was there!!!
Library. According to Naruto, overlooking the night view from the library is worth to see!!!
She spend almost 40 minutes in the curriculum center to settle her problems
A close up view of the library Tunku Tun Aminah, the name of the daughter Sultan Johor 

Computer room
only accessed by aeronautic students,lecturers and related people by fingerprint
I kept on persuading her to have 1 shot under the colorful umbrella. And she did
It's a five-storey library


 
It was Naruto's favorite place to read the daily newspapers

No matter where was the library, library always flooded with books and book shelves
Carrel rooms
The twin-towers alike buildings were the engineering faculty. Naruto proudly told me it awarded as the most "beautiful" faculty compared to other faculties
electronic book-borrowing system
The new convocation hall
The sofa was shouting me to laid down on it
Heading to Parit Raja by waiting bus however at the end we canceled it since wasted 40 minutes (low frequency of the school bus UTHM during semester break)

It was quite surprise when I informed by Naruto the lecture rooms and management offices were situated in the library. It must be few reasons behind such kind of planning. Whatever it was, the existence of the university library benefited Naruto and other users. The cheerful smiles will appear on her face once she enjoyed all the library facilities (that's my sincere hope)

One thing that I would like to highlight was the rude and poor service attitudes of the school bus drivers. I had the experience being scolded by the bus driver when didn't understand his messages. I don't think the students deserve to have the poor customer service of the drivers. They had paid the bus service (although with low prices), they had the dignity too like the adults. 

If this issue didn't solve, definitely it will have the long term effect.  Student satisfaction towards the school bus should be emphasized by the university because they are the direct recipient of the services. Poor bus service considers one of the weapons to influence the marketing strategies of the university. The students will spread the poor bus service to their family members and relatives. It would be better if the university always take the feedback, comments and complaints of the students as the direct customer to improve the strength and weaknesses of the services. Not only that, the training towards the bus drivers about the proper customers service attitudes and safety driving is a must. 

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